GDPR Compliance

Introduction

While lotus-moose primarily operates in Australia, we recognize that some of our website visitors and clients may be located in the European Union. This page explains how we comply with the General Data Protection Regulation (GDPR) for EU residents.

Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: When you provide explicit consent for us to process your data
• Contract: When processing is necessary to fulfill a service contract with you
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Obligation: When required by law

Your Rights Under GDPR

If you are an EU resident, you have the following rights:

Right to Access

You have the right to request copies of your personal data that we hold.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your personal data to another organization or directly to you.

Right to Object

You have the right to object to our processing of your personal data under certain circumstances.

Right to Withdraw Consent

Where we rely on consent to process your data, you have the right to withdraw that consent at any time.

Data Protection Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Incident response procedures

Data Transfers

Your personal data is primarily stored and processed in Australia. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of the business relationship plus 7 years for contract-related data
• Marketing data until you withdraw consent or 2 years of inactivity
• Technical logs for 12 months

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach.

Contact and Complaints

To exercise any of your GDPR rights or if you have concerns about our data practices, please contact us at:

Email: [email protected]

Address: Unit 7, 142 Melbourne Street, North Adelaide SA 5006, Australia

You also have the right to lodge a complaint with a supervisory authority in the EU, particularly in the member state where you reside, work, or where an alleged infringement occurred.

Updates to This Statement

We may update this GDPR compliance statement periodically. Any changes will be posted on this page with an updated revision date.